Customer Context in One Place
Bring customer information, conversations, and follow-up activity together in one context the team can easily reference.
Masarat Conversations
Customer Conversations & Follow-Up
Temporarily unavailable for subscription
Customer conversations are often scattered across channels and team members, making it difficult to understand what happened, who followed up, and what should happen next. Masarat Conversations brings customer context, communication history, and follow-up activity into one place so teams can work with greater clarity and continuity.
Masarat Conversations Features
Clear Conversation History
Give the team a clear history of previous conversations instead of leaving information scattered across channels and people.
Structured Follow-Up
Organize follow-up ownership and customer-related tasks so important actions are less likely to be missed.
Clear Next Actions
Help the team understand what should happen next after every customer interaction.
What Does Masarat Conversations Provide?
Unified customer context
Conversation & follow-up history
Team notes & context
Tasks & next actions
Ownership & follow-up organization
Clearer visibility into customer interactions
Customer Conversation & Follow-Up Flow
Bring Customer Context Together
Bring customer information and related conversations into one shared context.
Organize Conversations
Organize the communication history so the team can quickly understand what happened.
Plan Follow-Up
Assign follow-up ownership and the action required after each conversation.
Track Next Actions
Track each next action and its status so important steps are not missed.
Masarat Conversations Packages
Starter
For small businesses and teams that need to organize customer conversations and follow-up in one place.
299 Saudi riyals per month
- Up to 3 users
- Up to 2,500 customer records
- One supported conversation channel
- Up to 90 days of conversation history
- Customer tasks and follow-ups
- Basic reporting
Third-party messaging-channel or external-service fees, where applicable, are not included in the subscription and are charged separately.
Recommended
Growth
For growing teams that manage more conversations and need broader follow-up, reporting, and integrations.
699 Saudi riyals per month
- Up to 10 users
- Up to 15,000 customer records
- Up to 3 supported conversation channels
- Up to 12 months of conversation history
- Advanced tasks and follow-ups
- One external integration where required
- Extended reporting
- Priority support
Third-party messaging-channel or external-service fees, where applicable, are not included in the subscription and are charged separately.
Enterprise
For organizations that require custom limits for users, channels, records, integrations, and reporting.
Request a quote
- User capacity based on requirements
- Customer-record capacity by agreement
- Multiple channels according to scope
- Extended conversation history
- Custom integrations
- Tailored reporting and dashboards
- Custom operational support and priority
Third-party messaging-channel or external-service fees, where applicable, are not included in the subscription and are charged separately.